Return & Refund Policy 

At BriteVis, we prioritize customer satisfaction and stand behind the quality of our climbing and camping gear. Our Return & Refund Policy ensures a smooth and hassle-free process for our customers.

1. Eligibility for Returns

  • Items must be returned within 30 days of purchase.

  • Products should be in their original condition, unused, and with all tags and packaging intact.

  • Items damaged due to misuse or wear and tear are not eligible for returns.

2. Return Process

  • Contact our customer support at info@britevis.xyz with your order details.

  • Once approved, you will receive return instructions and a return shipping address.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

  • Refunds are processed within 7 business days after receiving and inspecting the returned item.

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable, except in cases of incorrect or defective items.

4. Exchanges

  • We offer exchanges for defective or damaged items. Contact info@britevis.xyz within 7 days of receiving your order.

  • A replacement item will be shipped after approval and return of the defective product.

5. Non-Returnable Items

  • Gift cards and clearance sale items.

  • Used, worn, or altered products.

  • Custom or personalized items.

6. Contact Us

For any return or refund inquiries, please reach out to us:

  • Address: 1500 GRAND CONCOURSE, BRONX, NY 10457, USA

  • Phone: (615) 354-9457

  • Email: info@britevis.xyz

We are committed to providing a seamless shopping experience. Visit BriteVis today for premium outdoor gear!